Shipping Policy

Thank you for shopping with Rooted Retail Shop! We work with trusted partners like CJdropshipping to ensure your eco-friendly products are delivered safely and on time.

🌍 Shipping Coverage

We currently ship to most countries worldwide. If your country is not available at checkout, please contact us for support.

🚚 Processing Time

Orders are processed within 1–5 business days. Once your order is confirmed, our fulfillment partner prepares your items and handles all logistics.

📦 Estimated Delivery Times

Shipping times vary depending on your location:

• USA: 7–15 business days

• Canada, UK, Europe: 7–20 business days

• Australia & New Zealand: 8–20 business days

• Rest of the World: 10–25 business days

Please note: These are estimated timeframes and may vary slightly due to customs clearance or carrier delays.

📦 Multiple Shipments

To ensure faster delivery, items in your order may arrive in separate packages depending on availability and warehouse location.

🔎 Tracking Your Order

Once your order ships, you'll receive a confirmation email with a tracking number so you can monitor your package every step of the way.

💼 Customs & Duties

Buyers are responsible for any customs or import taxes that may apply. Unfortunately, we cannot be held responsible for delays due to customs.

🛠️ Damaged or Lost Packages

If your item arrives damaged or hasn’t arrived within 30 business days of shipment, please contact us at [hello@maverickdigitalagency.com ] and we’ll be happy to assist with a replacement or refund.